Regeneration policy

Every walkthrough includes one free regeneration. If what comes back is not usable, tell us and we will process it again at no charge.

You do not need to justify it. If you think it is wrong, it is wrong.

Rooms stitched in the wrong order, or a doorway that does not connect where it should.

Processing that has gone wrong — colour, exposure or straightening that made a frame worse rather than better.

Rooms missing from the walkthrough that were present in the capture you sent.

We can only work with the frames you send. If a room was never captured, if a window was already blown out to pure white, or if a frame is too blurred to use, regenerating will produce the same result.

In those cases we tell you which rooms need another pass, and reshooting only those rooms does not count against your free regeneration.

Reply to the delivery email, or contact ⟨to be completed⟩, and say which rooms are wrong. The more specific you are, the faster the second pass is right.

Ask within 30 days of delivery.